Nexus Administration System

Medscheme Namibia is supported by the Nexus Administration System. Besides the fact that the Nexus Administration System supports all the traditional administrative functions, it is furthermore based on an integrated modular healthcare system providing communication modules, which facilitates better electronic communication with healthcare providers and members alike.

 

The Nexus Administration System provides an event based communication module, making use of SMS and emails to communicate with members more frequently, providing the members with the ability to manage their utilisation much more closely. It also has the benefit of a comprehensive datawarehousing facility which provides for customised reporting formats, one of which includes the GPS contact centre dashboard to improve efficiency and service levels throughout NHP’s contact centers.

 

The Nexus Administration System enables for the smooth processing of claims and administrative functions to be performed in a totally paperless and workflow based operating environment, thus ensuring optimum efficiency and lower costs. Medscheme Namibia is capable of offering its clients benchmark response times with a proven track record of 24/7 system capability and uptime.

 

Medscheme Namibia is proud of the fact that on average in excess of 80% of all claims received and processed are in electronic format, which is regarded as exceptional in the industry. Through its Voice of the Customer (VOC) surveys and functionality the administrator is able to measure service levels and customer satisfaction on a continuous basis.

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