Private medical aid funds must be registered with the Registrar of Medical Aid Funds in Namibia. NAMFISA is the registrar of non-banking financial institutions and is responsible for the supervision of these institutions in terms of the NAMFISA Act (Act 3 of 2001).


The function of NAMAF is to protect members of medical aid funds against abuse from both medical aid funds and providers of healthcare services. Medical Aid Fund members may therefore approach NAMAF should they feel that their claims or membership status is being unfairly treated by a medical aid fund. Members are encouraged to exercise the above option only after they have exhausted all possible avenues.


If the complaint is found to be valid, NAMAF will take the matter up with the relevant medical aid fund on behalf of the member with the aim of rectifying the situation.

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